Service Level Agreement (SLA)

Unit4 SaaS - Service Level Agreement (SLA) v 1 4 April 2021 2 3 1 Indicator or Measurement The RTO is measured from the time that the Production Environment becomes unavailable as a result of the Disaster until it is available again The RPO is measured as the maximum targeted time period in which

EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a

Agreement is intended to assure the vendor will provide the City an acceptable level of availability and performance of the SaaS application The degree of specification required in the Service Level Agreement will vary based on the nature, and

Help Desk Service Level Agreement (SLA)

Dec 02, 2016 · Reynolds Help Desk Service Level Agreement (SLA) Page 5 General Metrics: First contact resolution rate shall be 95 or better Customer survey satisfaction rate shall be 90 or better SLA Review and Compliance Procedures This Service Level Agreement will be reviewed at a minimum once per academic year Contents

HR Shared Services - Service Level Agreement

HR Shared Services - Service Level Agreement Objective of the Agreement The purpose of this SLA is to describe the key services we provide and the quality standards we have agreed with our stakeholders in terms of HR Shared Services delivery This Agreement sets out:

General Services Administration (GSA) Networx Service Level

Sep 03, 2015 · from the Networx Universal and Enterprise contracts A Service Level Agreement (SLA) is an agreement between the government and the contractor to provide a service at a performance level that meets or exceeds the specified performance objective(s) 1 2 Scope This guide is intended for use by Agency officials involved with managing and

SaaS Service Level Agreement (SLA) The Hosting Service

The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service (“Service”) Service Level Agreements are used as a tool to measure and guide Licensor and Licensee in achieving the goals for effective service delivery of all licensed applications (“Software”) to the