Simply go to 'Biometric approval' in the settings section of the app and select 'Remove biometrics'.
You'll then be asked one last time to confirm it is really you by using your face and that's it..
On the app, tap your initials icon in the top corner to get to My Profile.
Tap Settings and then Biometric approval.
Tap Remove biometrics..
How can we help you? Face ID will be offered at login after you've downloaded the latest version of our Mobile Banking app.
You can choose to enable or disable Face ID at any time from Settings located in the Profile menu within the app..
The biometric process is sophisticated and secure behind the scenes.
It's not just 'a photo'.
Don't worry about someone using a photo to try and match to your face biometric..
On your entire device
Go to the Settings section on your device and turn off biometric authentication.
This disables the option for your device and means you will not be able to access fingerprint or face identification for your device or any apps, including your Mobile Banking App..
What is biometric approval? You are your strongest password.
Keep your accounts safe with your face.
Biometric approval lets you authorise your business banking actions using the mobile app instead of a card reader.
It uses your front camera to recognise the things that make your face unique, so we know it's you..
To get set up, make sure you have downloaded our mobile app.
This will mean that you can set up biometric approval and manage your payments and banking in our most safe and secure way.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
No.
The biometric process is secure behind the scenes.
It's not just 'a photo'.
So, someone can't use a photo to try and match to your face biometric.
Under the Secure Banking Promise, we’ll encrypt and store your biometrics within a secure Royal Bank database that no other business or person can access.
