Consumer law refunds

How do I get a refund if a product is unsatisfactory?

The Consumer Rights Act gives you a clear early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund

Contact the retailer you bought the goods from and tell it about the problem and that you want to reject the item and get your money back

What are my consumer returns rights?

If the item was bought online, over the phone or by mail order, as a customer you have consumer returns rights under the Consumer Contracts Regulations

The Consumer Contracts Regulations give you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods

What if I don't get a refund if my goods are faulty?

If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement

If that's unsuccessful, you can then ask for a refund

Act of Parliament in New Zealand

The Consumer Guarantees Act (CGA) 1993 is a consumer protection law that was enacted in New Zealand in 1993.
Consumer protections were previously in the Sale of Goods Act 1908.

The following is a list of laws providing an overview of laws and regulations that aim to protect consumers from microtransactions.