Consumer law warranty

Should a warranty include a consumer guarantee?

the specific mandatory text stating that the warranty is in addition to the consumer guarantees and doesn’t exclude the consumer guarantees

Businesses can include extra information in a warranty against defects, to explain how the Consumer rights and guarantees in the Australian Consumer Law apply

What are the terms and conditions of a warranty?

The terms and conditions of a warranty may require the consumer to do certain things in order to keep the warranty

A warranty requires the consumer to have a product serviced once a year

If the consumer doesn't do this they can no longer make a claim under the warranty when there’s a problem with a product

When does a warranty become a legal right?

Once the consumer buys the product or service, the warranty becomes a legal right

Businesses must comply with any warranties they have provided

The terms and conditions of a warranty may require the consumer to do certain things in order to keep the warranty

A warranty requires the consumer to have a product serviced once a year


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