Often, customers value good customer service above many other factors when making purchases
Offering good customer service can help a business stand out, but they must comply with consumer law
The term ‘consumer law’ refers to any piece of government legislation designed to protect consumers from poor-quality products and poor business practices
The term ‘consumer law’ refers to any piece of government legislation designed to protect consumers from poor-quality products and poor business practices
In the UK there are several pieces of legislation that form the basis of consumer rights: the Consumer Rights Act (2015), Consumer Protection Act (1987) and the Trade Descriptions Act (1968)
Complying with the law will avoid legal problems and assure customers about the quality of the products sold by a business
It will also help to maintain a good reputation for the business
In the UK there are two pieces of legislation that form the basis of consumer rights: the Consumer Rights Act (2015) and the Consumer Protection Act (1987)
