[PDF] Session 2: Relationship Management Instructor Notes - SHRM

214927 ©2016 Society for Human Resource Management. All rights reserved. Page 1

Competencies for Early-Career HR Professionals

Instructor Notes

Slide 1

Materials for This Session:

SHRM Competency Model.

Situational judgment test handout.

Slide 2

Instructor Notes:

Review what is due today.

Ask students if there are any questions about the content that was covered in Session 1.

Slide 3

Instructor Notes:

Review the learning objectives.

Slide 4

Instructor Notes:

Reǀiew the lessons that are coǀered in todays session.

Slide 5

Instructor Notes:

Begin by asking the students what they think of when they hear the words relationship management. Some typical responses may include: Building trusting business relationships with key stakeholders. Creating a reputation for yourself as being a solid business partner. ©2016 Society for Human Resource Management. All rights reserved. Page 2 Handling conflict in a constructive and respectful manner. Ensuring that all parties follow through with business commitments. Next ask the students to describe a person they have worked with who exemplifies effective relationship management (the person does not necessarily have to be an HR person). Have the students describe the specific things the person did to show his or her commitment to the relationship. How did the person relate to others during difficult situations? How did the person balance a focus on results while maintaining a collaborative atmosphere?

Slide 6

Instructor Notes:

Review the definition and description provided.

Elaborate on this information if you sense doing so is required for understanding. Have the students look over the examples provided, and ask them if they can think of other examples of how Relationship Management manifests itself in the workplace. Do not spend a lot of time on the examples, since you are about to review the subcompetencies and the behaviors.

Slide 7

Instructor Notes:

Remind the students that a subcompetency is related to the general competency and may be subsumed by the general competency. Choose a few of the subcompetencies on the slide that you think are particularly important to successfully managing relationships, and provide your perspective on why these are so important. For example: If you chose ͞credibility" you might talk about how difficult it is to repair your reputation within an organization if you do something that causes you to lose credibility. If you chose ͞responsiveness," you can talk about the importance of being seen as ^ ©2016 Society for Human Resource Management. All rights reserved. Page 1

Competencies for Early-Career HR Professionals

Instructor Notes

Slide 1

Materials for This Session:

SHRM Competency Model.

Situational judgment test handout.

Slide 2

Instructor Notes:

Review what is due today.

Ask students if there are any questions about the content that was covered in Session 1.

Slide 3

Instructor Notes:

Review the learning objectives.

Slide 4

Instructor Notes:

Reǀiew the lessons that are coǀered in todays session.

Slide 5

Instructor Notes:

Begin by asking the students what they think of when they hear the words relationship management. Some typical responses may include: Building trusting business relationships with key stakeholders. Creating a reputation for yourself as being a solid business partner. ©2016 Society for Human Resource Management. All rights reserved. Page 2 Handling conflict in a constructive and respectful manner. Ensuring that all parties follow through with business commitments. Next ask the students to describe a person they have worked with who exemplifies effective relationship management (the person does not necessarily have to be an HR person). Have the students describe the specific things the person did to show his or her commitment to the relationship. How did the person relate to others during difficult situations? How did the person balance a focus on results while maintaining a collaborative atmosphere?

Slide 6

Instructor Notes:

Review the definition and description provided.

Elaborate on this information if you sense doing so is required for understanding. Have the students look over the examples provided, and ask them if they can think of other examples of how Relationship Management manifests itself in the workplace. Do not spend a lot of time on the examples, since you are about to review the subcompetencies and the behaviors.

Slide 7

Instructor Notes:

Remind the students that a subcompetency is related to the general competency and may be subsumed by the general competency. Choose a few of the subcompetencies on the slide that you think are particularly important to successfully managing relationships, and provide your perspective on why these are so important. For example: If you chose ͞credibility" you might talk about how difficult it is to repair your reputation within an organization if you do something that causes you to lose credibility. If you chose ͞responsiveness," you can talk about the importance of being seen as ^