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© 2014 Pearson Education, Inc. 1 - 1 1 - 1 © 2014 Pearson Education, Inc. OPERATIONS AND
PRODUCTIVITY
PowerPoint presentation to accompany
Heizer and Render
Operations Management, Eleventh Edition
Principles of Operations Management, Ninth EditionPowerPoint slides by Jeff Heyl
1OUTLINE
Global Company Profile: Hard Rock Cafe
What Is Operations Management?
Organizing to Produce Goods and
Services
The Supply Chain
Why Study OM?
What Operations Managers Do
OUTLINE - CONTINUED
The Heritage of Operations Management
Operations for Goods and Services
¾Growth of Services
¾Service Pay
The Productivity Challenge
¾Productivity Measurement
¾Productivity Variables
¾Productivity and the Service Sector
New Challenges in Operations
Management
Ethics, Social Responsibility, and
Sustainability
OUTLINE - CONTINUED
Operations Management
at Hard Rock CafeFirst opened in 1971
¾Now 150 restaurants in over 53 countries
Rock music memorabilia
Creates value in the form of good food and
entertainment3,500+ custom meals per day in Orlando
How does an item get on the menu?
Role of the Operations Manager
WHAT IS OPERATIONS
MANAGEMENT?
Production is the creation of goods and
servicesOperations management (OM) is the set of
activities that create value in the form of goods and services by transforming inputs into outputs Produksi (production) merupakan sebuah penciptaan barang dan jasa.Manajemen operasi (operations managementOM) merupakan serangkaian aktivitas yang menciptakan nilai dalam
bentuk barang dan jasa dengan mengubah masukan menjadi hasil.ORGANIZING TO PRODUCE
GOODS AND SERVICES
Essential functions:
1.Marketing ʡ generates
demand2.Production/operations ʡ
creates the product3.Finance/accounting ʡ
tracks how well the organization is doing, pays bills, collects the moneySemua organisasi melakukan tiga fungsi
untuk menciptakan barang dan jasa1.Pemasaran, Megenerates
Permintaan.
2.Produksi/operasi, yang
menciptakan produk.3.Finansial/akuntansi,melihat
seberapa baik kinerja organisasi, pembayaran tagihan, dan pengumpulan uang.Figure 1.1
ORGANIZATIONAL CHARTS
Figure 1.1
ORGANIZATIONAL CHARTS
ORGANIZATIONAL CHARTS
Figure 1.1
THE SUPPLY CHAIN
ႧA global network of organizations and activities that supply a firm with goods and services ႧMembers of the supply chain collaborate to achieve high levels of customer satisfaction, efficiency and competitive advantage.Figure 1.2
Farmer Syrup Bottler Distributor Retailer
producerWHY STUDY OM?
1.OM is one of three major functions of any
organization, we want to study how people organize themselves for productive enterprise2.We want (and need) to know how goods
and services are produced3.We want to understand what operations
managers do4.OM is such a costly part of an organization
OPTIONS FOR INCREASING CONTRIBUTION
TABLE 1.1
MARKETING
OPTION
FINANCE
/ACCOUNTINGOPTION OM OPTION
CURRENT
INCREASE
SALESREVENUE 50%
REDUCE
FINANCE
COSTS 50%
REDUCE
PRODUCTION
COSTS 20%
Sales $100,000 $150,000 $100,000 $100,000
Cost of goods 80,000
© 2014 Pearson Education, Inc. 1 - 1 1 - 1 © 2014 Pearson Education, Inc. OPERATIONS AND
PRODUCTIVITY
PowerPoint presentation to accompany
Heizer and Render
Operations Management, Eleventh Edition
Principles of Operations Management, Ninth Edition PowerPoint slides by Jeff Heyl
1 OUTLINE
Global Company Profile: Hard Rock Cafe
What Is Operations Management?
Organizing to Produce Goods and
Services
The Supply Chain
Why Study OM?
What Operations Managers Do
OUTLINE - CONTINUED
The Heritage of Operations Management
Operations for Goods and Services
¾Growth of Services
¾Service Pay
The Productivity Challenge
¾Productivity Measurement
¾Productivity Variables
¾Productivity and the Service Sector
New Challenges in Operations
Management
Ethics, Social Responsibility, and
Sustainability
OUTLINE - CONTINUED
Operations Management
at Hard Rock Cafe First opened in 1971
¾Now 150 restaurants in over 53 countries
Rock music memorabilia
Creates value in the form of good food and
entertainment 3,500+ custom meals per day in Orlando
How does an item get on the menu?
Role of the Operations Manager
WHAT IS OPERATIONS
MANAGEMENT?
Production is the creation of goods and
services Operations management (OM) is the set of
activities that create value in the form of goods and services by transforming inputs into outputs Produksi (production) merupakan sebuah penciptaan barang dan jasa.
Manajemen operasi (operations managementOM) merupakan serangkaian aktivitas yang menciptakan nilai dalam
bentuk barang dan jasa dengan mengubah masukan menjadi hasil.ORGANIZING TO PRODUCE
GOODS AND SERVICES
Essential functions:
1.Marketing ʡ generates
demand2.Production/operations ʡ
creates the product3.Finance/accounting ʡ
tracks how well the organization is doing, pays bills, collects the moneySemua organisasi melakukan tiga fungsi
untuk menciptakan barang dan jasa1.Pemasaran, Megenerates
Permintaan.
2.Produksi/operasi, yang
menciptakan produk.3.Finansial/akuntansi,melihat
seberapa baik kinerja organisasi, pembayaran tagihan, dan pengumpulan uang.Figure 1.1
ORGANIZATIONAL CHARTS
Figure 1.1
ORGANIZATIONAL CHARTS
ORGANIZATIONAL CHARTS
Figure 1.1
THE SUPPLY CHAIN
ႧA global network of organizations and activities that supply a firm with goods and services ႧMembers of the supply chain collaborate to achieve high levels of customer satisfaction, efficiency and competitive advantage.Figure 1.2
Farmer Syrup Bottler Distributor Retailer
producerWHY STUDY OM?
1.OM is one of three major functions of any
organization, we want to study how people organize themselves for productive enterprise2.We want (and need) to know how goods
and services are produced3.We want to understand what operations
managers do4.OM is such a costly part of an organization
OPTIONS FOR INCREASING CONTRIBUTION
TABLE 1.1
MARKETING
OPTION
FINANCE
/ACCOUNTINGOPTION OM OPTION
CURRENT
INCREASE
SALESREVENUE 50%
REDUCE
FINANCE
COSTS 50%
REDUCE
PRODUCTION
COSTS 20%
Sales $100,000 $150,000 $100,000 $100,000
Cost of goods 80,000
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