[PDF] communication skills - University of Ibadan Institutional Repository
The Union leaders serve as the mouthpiece for staff members and feedback channel for the management The semi vertical communication flow is a product of the
ui inbk ojebuyi concept
[PDF] TYPES OF COMMUNICATION IN ORGANIZATION
Communication Vertical Horizontal Diagonal and grapevine Communication • Prepared by: Prof methods are used like the movement of body organs
[PDF] Chapter 17 VARIOUS COMMUNICATION MODALITIES IN
Communication flows (vertical horizontal and diagonal) communication skills between individuals and indeed between all the members of the
RadovicMarkovic
[PDF] PROCESS OF COMMUNICATION AND ITS TYPES
The communication process is a guide toward realizing METHODS OF COMMUNICATION Conflict may arise when vertical communication
Types of Communication
[PDF] Communication Skills - MCRHRDI
Vertical Communication * Downward Communication * Upward Communication ❖ Network Patterns * Centralized Network * Decentralized Network
Communication Skills
[PDF] 1 ROLE OF COMMUNICATION IN THE EFFICIENT MANAGEMENT
interaction variety in routine or tedious jobs and informal methods of work Semi-Vertical or Quasi-Vertical Communication is adopted due to certain
ROLE OF COMMUNICATION IN THE EFFICIENT
[PDF] 4 COMMUNICATION SKILLS - New Horizon Educational Institutions
ADVANTAGES OF VERTICAL COMMUNICATION • Conveying message of subordinate: • Maintains good labor-management relations: • Maintains organizational discipline
CHAPTER PRCC
Communication Skills
2Communication is a connection
between people. It is the exchange of information and feelings that leads to understandingWhy we communicate
YWe communicate to:
Share our ideas and opinions
Provide feedback to others
Get information from others
Gain power and influence
Develop social relationships
Maintain self-expression and our culture
PEOPLE DO NOT GET ALONG
BECAUSE THEY FEAR EACH OTHER.
THEY FEAR EACH OTHER
BECAUSE THEY DO NOT KNOW EACH OTHER.
THEY DO NOT KNOW EACH OTHER
BECAUSE THEY HAVE NOT COMMUNICATED
WITH EACH OTHER.
--- DR MARTIN LUTHER KINGYour effectiveness depends on your
ability to reach others through the spoken or written word. -- Peter DruckerHow do we spend our
communications time?Approximately what percentage of time
do you spend at your workplace forYreading,
Ywriting,
Ytalking and
Ylistening?
Communications Model
- The process of Effective communicationYIn your opinion what actually needs to
occur for effective communications to exist?VERBAL AND NONVERBAL
Information
Feelings
Emotions
Attitudes
AreCommunicated
Verbally
Nonverbally
Vocal Cues
Expression
Body Language
Actions 93%
7%Factors Affecting Communication
AgeGender
Language
Culture
Status/Position
Perception
Trustful Relationship
Three basic communication styles:
* Aggressive * Passive * AssertiveCommunication Barriers
Defensiveness
Culture/
Perception
Emotions
Information
Overload
Interpersonal
Communication
Language
Filtering
HOW TO OVERCOME BARRIERS:
1.LISTENING SKILLS
2.READING SKILLS
3.USE EMPATHY
4.USE FEEDBACK
5.CONSTRAIN EMOTIONS
6.OBSERVATION
The Laws of Remembering
YRecency: We remember best what we heard last.
YFrequency: We remember what we hear most often.
YImpact: We remember most the things that are presented dramatically. YApplication: We remember most the things we have a use for.YOrganisation/ association
Every additional node in a
communication chain reduces the meaning by half and doubles the noise5 Levels of Listening
YNot listening
YPretend listening
YPartially listening
YAttentive listening:
YEmpathetic listening
Listening Tips
Paraphrase the message to the speaker in order to confirm your understanding. Repeat the message to help you remember what was said.Probe for missing information.
Clarify any points that you might not completely understand. Remember the important points of the message for future application.Listening Bad Habits
Check the following 10 bad habits of listening. Be honest with yourself! YIYI jump to conclusions.
YI am often overly parental and answer with advice (un asked for). YI make up my mind before I have all the information.YI am a compulsive note taker.
YIYI am impatient.
YI YI try to change the subject to something that relates to my own experiences. YI think more about my reply while the other person is speaking.EFFECTIVE USE OF MEDIA AND CHANNELS
OF COMMUNICATION
MEDIACHARACTERISTICS Best for
Communications that
are: Feedback Cues andCHANNELS
Face-to-face
Telephone
Immediate
RapidAudio and visual
Communication Skills
2Communication is a connection
between people. It is the exchange of information and feelings that leads to understandingWhy we communicate
YWe communicate to:
Share our ideas and opinions
Provide feedback to others
Get information from others
Gain power and influence
Develop social relationships
Maintain self-expression and our culture
PEOPLE DO NOT GET ALONG
BECAUSE THEY FEAR EACH OTHER.
THEY FEAR EACH OTHER
BECAUSE THEY DO NOT KNOW EACH OTHER.
THEY DO NOT KNOW EACH OTHER
BECAUSE THEY HAVE NOT COMMUNICATED
WITH EACH OTHER.
--- DR MARTIN LUTHER KINGYour effectiveness depends on your
ability to reach others through the spoken or written word. -- Peter DruckerHow do we spend our
communications time?Approximately what percentage of time
do you spend at your workplace forYreading,
Ywriting,
Ytalking and
Ylistening?
Communications Model
- The process of Effective communicationYIn your opinion what actually needs to
occur for effective communications to exist?VERBAL AND NONVERBAL
Information
Feelings
Emotions
Attitudes
AreCommunicated
Verbally
Nonverbally
Vocal Cues
Expression
Body Language
Actions 93%
7%Factors Affecting Communication
AgeGender
Language
Culture
Status/Position
Perception
Trustful Relationship
Three basic communication styles:
* Aggressive * Passive * AssertiveCommunication Barriers
Defensiveness
Culture/
Perception
Emotions
Information
Overload
Interpersonal
Communication
Language
Filtering
HOW TO OVERCOME BARRIERS:
1.LISTENING SKILLS
2.READING SKILLS
3.USE EMPATHY
4.USE FEEDBACK
5.CONSTRAIN EMOTIONS
6.OBSERVATION
The Laws of Remembering
YRecency: We remember best what we heard last.
YFrequency: We remember what we hear most often.
YImpact: We remember most the things that are presented dramatically. YApplication: We remember most the things we have a use for.YOrganisation/ association
Every additional node in a
communication chain reduces the meaning by half and doubles the noise5 Levels of Listening
YNot listening
YPretend listening
YPartially listening
YAttentive listening:
YEmpathetic listening
Listening Tips
Paraphrase the message to the speaker in order to confirm your understanding. Repeat the message to help you remember what was said.Probe for missing information.
Clarify any points that you might not completely understand. Remember the important points of the message for future application.Listening Bad Habits
Check the following 10 bad habits of listening. Be honest with yourself! YIYI jump to conclusions.
YI am often overly parental and answer with advice (un asked for). YI make up my mind before I have all the information.YI am a compulsive note taker.
YIYI am impatient.
YI YI try to change the subject to something that relates to my own experiences. YI think more about my reply while the other person is speaking.EFFECTIVE USE OF MEDIA AND CHANNELS
OF COMMUNICATION
MEDIACHARACTERISTICS Best for
Communications that
are: Feedback Cues andCHANNELS
Face-to-face
Telephone
Immediate
RapidAudio and visual
- vertical communication skills
- vertical bloc
- vertical combat
- vertical challenge
- vertical formation
- vertical film
- vertical team
- vertical grenoble
- vertical inbound
- vertical innovation
- vertical align text in div
- vertical media
- communication verticale horizontale
- techniques verticales
- vertical project média
- vertical media project
- vertical project
- vertical project media
- vertical rh
- techniques verticales reunion
- vertical response
- near vertical incidence skywave communication theory techniques and validation
- communication vertical
- vertical chamonix
- communication verticale définition
- exercices corrigés de techniques de communication pdf
- exercices communication verbale pdf
- exercice communication verbale
- exercice sur les techniques de communication