17 jui. 2019 · Capacity Management: The most important ITIL KPIs - ITIL Key Performance Indicators.
What is capacity management in ITIL?
Capacity management is an IT service management practice within the ITIL framework. ITIL capacity management includes the service designs, plans, and processes that ensure your IT organization has the right amount of resources at the right time and at the right price to keep operations running smoothly.
What is capacity management metrics?
Simply put, a key performance indicator is an indicator of performance. For example, an ITIL KPI indicates whether performance is good or needs improvement, which is basically determined by measuring against a specific KPI's threshold.