[PDF] TOTAL QUALITY MANAGEMENT BP 606T (VI sem)

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TOTAL QUALITY MANAGEMENT

BP 606T (VI sem)

Dr. Abhishek Pandey

Assistant Professor

School of Studies in Pharmaceutical Sciences, Jiwaji

University, Gwalior

Contents

‡Introduction.

‡Conceptsoftqm.

‡Benefitsoftqm.

‡Characteristicsoftqm.

‡Keyelementsoftqm.

‡Tqminpharmaindustry.

‡Advantages.

‡Disadvantages.

‡Conclusion.

‡References.

TOTAL QUALITY MANAGEMENT2

Introduction

Total-madeupofthewhole

directing,.... excellence.

TOTAL QUALITY MANAGEMENT3

The concept of TQM

‡Producequalityworkthefirsttime.

‡Focusonthecustomer.

‡Haveastrategicapproachtoimprovement.

‡Improvecontinuously.

‡Encouragemutualrespectandteamwork.

TOTAL QUALITY MANAGEMENT4

Various Definitions

everylevel. totalqualitymanagement. tothesociety.TOTALQUALITYMANAGEMENT5

Characteristics of TQM

>Committedmanagement. > Adopting and communicating about total quality management. >Closercustomerrelations. >Closerproviderrelations. >Benchmarking. >Increasedtraining. >Openorganization >Employeeempowerment. >Flexibleproduction. >Processimprovements. >ProcessmeasuringTOTAL QUALITY MANAGEMENT6

Traditional approach and TQM

Quality elementPrevious stateTQM

PrioritiesSecond to service and

cost

First among equals of

service and cost

DecisionsShort-termLong-term

EmphasisDetectionPrevention

ErrorsOperationsSystem

ResponsibilityQuality ControlEveryone

Problem solvingManagersTeams

and enforce

Delegate, coach,

facilitate, and mentor

TOTAL QUALITY MANAGEMENT7

The three aspects of TQM

Counting

Customers

Culture

Tools,techniques,andtrainingin

theiruseforanalyzing, understanding,andsolvingquality problems

Quality for the customer as a

driving force and central concern.

Sharedvaluesandbeliefs,

expressedbyleaders,thatdefine andsupportquality.

TOTAL QUALITY MANAGEMENT8

Principles of tqm

2.Focusonthecustomer.

3.Haveastrategicapproachtoimprovement.

4.Improvecontinuously.

5.Encouragemutualrespectandteamwork

TOTAL QUALITY MANAGEMENT9

The key elements of the TQM

>Focusonthecustomer. >Employeeinvolvement >Continuousimprovement

TOTAL QUALITY MANAGEMENT10

Focus on the customer

or service. ‡ HQPHUQMO ŃXVPRPHUV MUH HPSOR\HHV ROR UHŃHLYH POH RXPSXP of other employees.

TOTAL QUALITY MANAGEMENT11

Employee Involvement

shouldbeinvolvedinqualityinitiatives. contributiontoquality.‡ ‡ 7OHUHIRUH HPSOR\HHV PXVP OMYH POH MXPORULP\ PR LQQRYMPH MQG improve quality.

TOTAL QUALITY MANAGEMENT12

Continuous improvement

Continuous

imP"ONE<*fcNTCONTiMUOU*

TOTAL QUALITY MANAGEMENT13

Continuous improvement

TOTAL QUALITY MANAGEMENT14

CONTINUOUS IMPROVEMENT

numberoffeaturesoftheproductorservice. tovastimprovementinquality. improvementstoallfunctions. improvement.

TOTAL QUALITY MANAGEMENT15

Continuous Process Improvement.

moresatisfyingtothepersondoing

TOTAL QUALITY MANAGEMENT16

THE TQM SYSTEM

Objective

Principles

Elements

CustomerProcessTotal

ImprovementInvolvement

Focus

Leadership

EducationandTrainingSupportive

structure

CommunicationsRewardand

recognition

Measurement

TOTAL QUALITY MANAGEMENT17

BENEFITS OF TQM:

‡Improvedquality.

‡Employeeparticipation.

‡Teamwork.

‡Workingrelationships.

‡Customersatisfaction.

‡Employeesatisfaction.

‡Productivity.

‡Communication.

‡Profitability.

‡Marketshare.

TOTAL QUALITY MANAGEMENT18

Importance of TQM in pharmaindustry

Handling:

resealedinanapprovedmanner. areas. usingdedicatedequipment.

TOTAL QUALITY MANAGEMENT20

Storage:

‡ 6HŃXUH VPRUMJH IMŃLOLPLHV VORXOG NH GHVLJQMPHG IRU XVH PR prevent damage or deterioration of materials. ‡ 7OHVH VORXOG NH NHSP ŃOHMQ MQG PLG\ MQG VXNÓHŃP PR MSSURSULMPH pest control measures. ‡ 7OH ŃRQGLPLRQ RI VPRUHG PMPHULMO VORXOG NH MVVHVVHG MP appropriate intervals. ‡ 6PRUMJH ŃRQGLPLRQV IRU MSL VORXOG NH NMVHG XSRQ VPMNLOLP\ studies taking into account time, temperature, humidity, lightetcTOTALQUALITYMANAGEMENT21

Packaging:

arising. and/orexpirydate.

TOTAL QUALITY MANAGEMENT22

Facilities and equipment:

‡ 7OH ORŃMPLRQ GHVLJQ MQG ŃRQVPUXŃPLRQ RI NXLOGLQJV should be suitable for the type and stage of manufacture involved, protecting the product from contamination (including cross-contamination) and protecting operators and the environment from the product. ‡ (TXLSPHQP VXUIMŃHV LQ ŃRQPMŃP RLPO PMPHULMOV XVHG LQ MSL manufacture should be non-reactive.

TOTAL QUALITY MANAGEMENT23

Sterilearea

API. productionorcontrolareas.

TOTAL QUALITY MANAGEMENT24

Labelling

combinationofboth. labels.

TOTAL QUALITY MANAGEMENT25

Computerisedsystems

preventunauthorisedentriesorchangestothe programme. oftheinitialentry. data.

TOTAL QUALITY MANAGEMENT26

Advantages of tqm

sortedquicker. tqm.

‡Lowercost.

forseparate.

TOTAL QUALITY MANAGEMENT27

Disadvantages of tqm

‡Initialintroductioncost.

‡Benefitsmaynotbeseenforseveralyears.

‡Workersmayberesistanttochange.

TOTAL QUALITY MANAGEMENT28

A model for organization management.

TOTAL QUALITY MANAGEMENT29

Models of tqm

TOTAL QUALITY MANAGEMENT30

BENEFITS OF TOTAL QUALITY

MANAGEMENT

competitiveprices. levels,less qualityfirm. toimprovequalityand

TOTAL QUALITY MANAGEMENT31

CONCLUSION:

aswhole. implementedsystematicallyandprocess.

‡Controlshouldbepracticedrigorously.

ratherthandetectionofdefects..

TOTAL QUALITY MANAGEMENT32

Reference:

‡ 7H[P NRRN RI 7RPMO 4XMOLP\ 0MQMJHPHQP N\ IB6XJMQPOL and Anand A.Samuel,2ndedition,2005,page no.49-61. ‡ 7RPMO 4XMOLP\ 0MQMJHPHQP N\ 5B6 1MJMUMÓMQ A.A.Arivalangar,new age international publishers,1st edition,2009,page no.21.

TOTAL QUALITY MANAGEMENT33

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