[PDF] [PDF] Guidance on the requirements for Documented Information of ISO

ISO 9001:2015 clause 4 4 Quality management systems and its processes requires an organization to “maintain documented information to the extent necessary to support the operation of processes and retain documented information to the extent necessary to have confident that the processes are being carried out as planned



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[PDF] Guidance on the requirements for Documented Information of ISO

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InternationalOrganizationforStandardization

BIBCII,ChemindeBlandonnet8,CP401,1214Vernier,Geneva,Switzerland

Tel:+41227490111,Web:www.iso.org

GuidanceontherequirementsforDocumentedInformation

ofISO9001:2015

1Introduction

TwoofthemostimportantobjectivesintherevisionoftheISO9000seriesofstandardshavebeen: todevelopasimplifiedsetofstandardsthatwillbeequallyapplicabletosmallaswellas mediumandlargeorganizations,and fortheamountanddetailofdocumentationrequiredtobemorerelevanttothedesired resultsoftheorganization'sprocessactivities. ISO9001:2015Qualitymanagementsystems-Requirementshasachievedtheseobjectives,andthe purposeofthisadditionalguidanceistoexplaintheintentofthenewstandardwithspecificregard todocumentedinformation. ISO9001:2015allowsanorganizationflexibilityinthewayitchoosestodocumentitsquality managementsystem(QMS).Thisenableseachindividualorganizationtodeterminethecorrect amountofdocumentedinformationneededinordertodemonstratetheeffectiveplanning, operationandcontrolofitsprocessesandtheimplementationandcontinualimprovementofthe effectivenessofitsQMS. ItisstressedthatISO9001requires(andalwayshasrequired)a"Documentedquality managementsystem",andnota"systemofdocuments".

2Whatisdocumentedinformation?ͲDefinitionsandreferences

ThetermDocumentedinformationwasintroducedaspartofthecommonHighLevelStructure(HLS) andcommontermsforManagementSystemStandards(MSS). ThedefinitionofdocumentedinformationcanbefoundinISO9000clause3.8. Documentedinformationcanbeusedtocommunicateamessage,provideevidenceofwhatwas plannedhasactuallybeendone,orknowledgesharing. Thefollowingaresomeofthemainobjectivesofanorganization'sdocumentedinformation independentofwhetherornotithasimplementedaformalQMS;

CommunicationofInformation

Asatool

forinformationtransmissionandcommunication.Thetypeandextentofthe documentedinformationwilldependonthenatureoftheorganization'sproductsand processes,thedegreeofformalityofcommunicationsystemsandthelevelof communicationskillswithintheorganization,andtheorganizationalculture.

Evidenceofconformity

Provisionofevidencethatwhatwasplannedhasactuallybeendone. c)Knowledgesharing d)Todisseminateandpreservetheorganization'sexperiences.Atypicalexamplewouldbea technicalspecification,whichcanbeusedasabasefordesignanddevelopmentofanew productor service. Alistofcommonlyusedtermsanddefinitionsrelatingtodocumentedinformationispresentedin

ISO9001:2015AnnexA.

Itmustbestressedthat,accordingtoISO9001:2015clause7.5.3Controlofdocumentedinformation requirements,documentsmaybeinanyformortypeofmedium,andthedefinitionof "document" inISO9000:2015clause3.8.5givesthefollowingexamples: paper magnetic electronicoropticalcomputerdisc photograph mastersample

3ISO9001:2015DocumentationRequirements

ISO9001:2015clause4.4Qualitymanagementsystemsanditsprocessesrequiresanorganizationto "maintaindocumentedinformationtotheextentnecessarytosupporttheoperationofprocessesand retaindocumentedinformationtotheextentnecessarytohaveconfidentthattheprocessesare beingcarriedoutasplanned."

Clause7.5.1General

explainsthatthequalitymanagementsystemdocumentationshallinclude: documentedinformationrequiredbythisInternationalstandard; documentedinformationdeterminedbytheorganizationasbeingnecessaryforthe effectivenessofthequalitymanagementsystem ThenoteafterthisClausemakeitclearthattheextentoftheQMSdocumentedinformationcan differfromoneorganizationtoanotherduetothe: a)sizeoforganizationanditstype ofactivities,processes,productsandservices; b)complexityofprocessesandtheirinteractions, c)competenceofpersons. AllthedocumentedinformationthatformspartoftheQMShastobecontrolledinaccordancewith clause7.5Documentedinformation.

4GuidanceonClause7.5ofISO9001:2015

ThefollowingcommentsareintendedtoassistusersofISO9001:2015inunderstandingtheintentof thegeneraldocumentedinformationrequirementsoftheInternationalStandard.Documented informationcanreferto: a)Documentedinformationneededtobemaintainedbytheorganizationforthepurposesof establishingaQMS(highleveltransversaldocuments).Theseinclude:

Thescopeofthequalitymanagementsystem(clause4.3).

Documentedinformationnecessarytosupporttheoperationofprocesses(clause4.4).

Thequalitypolicy(clause5.).

Thequalityobjectives(clause6.2).

Thisdocumentedinformationissubjecttotherequirementsofclause7.5. b)Documentedinformationmaintainedbytheorganizationforthepurposeofcommunicating theinformationnecessaryfortheorganizationtooperate(lowlevel,specificdocuments).See

4.4.AlthoughISO9001:2015doesnotspecificallyrequiresanyofthem,examplesofdocuments

thatcanaddvaluetoaQMSmayinclude:

Organizationcharts

Processmaps,processflowchartsand/orprocessdescriptions

Procedures

Workand/ortestinstructions

Specifications

Documentscontaininginternalcommunications

Productionschedules

Approvedsupplierlists

Testandinspectionplans

Qualityplans

Qualitymanuals

Strategicplans

Forms Whereitexists,allsuchdocumentedinformation,isalsosubjecttotherequirementsclause 7.5. c)Documentedinformationneededtoberetainedbytheorganizationforthepurposeof providingevidenceofresultachieved(records).Theseinclude: Documentedinformationtotheextentnecessarytohaveconfidencethatthe processesarebeingcarriedoutasplanned(clause4.4). Evidenceoffitnessforpurposeofmonitoringandmeasuringresources(clause7.1.5.1). Evidenceofthebasisusedforcalibrationofthemonitoringandmeasurement resources(whennointernationalornationalstandardsexist)(clause7.1.5.2). Evidenceofcompetenceofperson(s)doingworkunderthecontroloftheorganization thataffectstheperformanceandeffectivenessoftheQMS(clause7.2). Resultsofthereviewandnewrequirementsfortheproductsandservices(clause

8.2.3).

Recordsneededtodemonstratethatdesignanddevelopmentrequirementshavebeen met(clause8.3.2)

Recordsondesignanddevelopmentinputs(clause8.3.3).

Recordsoftheactivitiesofdesignanddevelopmentcontrols(clause8.3.4). Recordsofdesignanddevelopmentoutputs(clause8.3.5). Designanddevelopmentchanges,includingtheresultsofthereviewandthe authorizationofthechangesandnecessaryactions(clause8.3.6). Recordsoftheevaluation,selection,monitoringofperformanceandreͲevaluationof externalprovidersandanyandactionsarisingfromtheseactivities(clause8.4.1) quotesdbs_dbs12.pdfusesText_18