[PDF] IT Briefing

LE-MATHADOR

376 Title: LE-MATHADOR pdf Author: julie Created Date: 5/27/2020 9:52:50 AM

MAITRESSEDELAFORET FR

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MATH-155 Sample Test Chapter 5 - Math - Ohlone College

IV Find the speed of each quarter horse in miles per hour a) Mathador: 330 yards in 16 33 sec, or b) Poetic: 350 yards in 17 18 sec Which horse ran at a faster rate? V Golden Gate Fields in Albany, CA is a 1-mile oval horse racing track with 1382 feet straightaways 1 Find the radius of the turns 2 How long is one lap run 40 feet from the

ALABAMA BOARD OF NURSING ADVANCED PRACTICE NURSING (APRN

Mathador Andrea CRNP 3-000145 RN181680 GA May Leah CRNP 3-000144 RN9425205 FL Mayo Patience CRNP 3-000014 RN156449 GA McKinney Larry CRNA 3-000110 568172 TX

IT Briefing

Oct 21, 2010 · • José Rodriguez/Robert Mathador • John Wilson • John Ellis • Sharon Gregory • Brad Judy Exchange 2010 Update James Reed Felicia Bianchi Exchange 2010

TP1 – Rituels en calcul mental - lewebpedagogiquecom

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Les vacances mathématiques confinées en 6ème

Activité sur Mathador :(à envoyer) Mathador, et pourquoi pas défier tes parents ? Fabrique le nombre cible avec les 5 nombres proposés et les 4 opérations Attention, chaque nombre ne peut être utilisé qu’une seule fois On compte alors les points : • La cible est atteinte : 5 pts • Addition et multiplication utilisées : 1 pt

Updates from Integration - Emory University

What is Onboarding? • Aberdeen Group’s Definition: Onboarding is the strategic process designed to attract and engage new talent, reaffirm their employment decision,

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ISBN : 978-2-212-67486-6 Le livre de JAVA premier langage 12 e édition A Tasso Anne Tasso Le livre deJAVA premier langage Avec 109 exercices corrigés 12e édition mise à jour avec Java 9

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IT Briefing

10/21/10

2

Agenda

10/21/10

•Exchange Update •Service-now Overview •Service-now Demo •Service-now Pilot Testimonials •Remedy Decommissioning •Service-now Expectations •Service Desk Update •Security Update •James Reed/Felicia Bianchi •John Ellis/John Wilson •Tiffany Kady/Robin Horton •José Rodriguez/Robert Mathador •John Wilson •John Ellis •Sharon Gregory •Brad Judy

Exchange 2010 Update

James Reed

Felicia Bianchi

Exchange 2010 Update

4

Exchange Technical Support -

Kenya. They do not mess around.

Exchange 2010 Update

•Monthly Updates -Over 30 accounts on 2010 - Targeting all of OIT next week -Deployment Issues: •BES - initial issues resolved •BitLocker •Distributed List management •Entourage / Outlook 2011 client issues - OWA is the workaround 5

Exchange 2010 Update

•EHCOWA •Updated OWA login page deployed •Redirect scheduled for Nov 7 -URL will redirect to OWA.Emory.Edu -ActiveSync functionality is unknown •Please start making changes and point all clients to owa.emory.edu •Instructions on wiki.service.emory.edu -Public documents -> Exchange 2010 Mail box move pages +Exchange •researching issues where some devices are unable to connect to owa.emory.edu - will post updates soon 6

Exchange 2010 Update

•Archiving Update -Stub removal testing in 2010 -Working, but a few bugs which are being reviewed by vendor developers -Testing the Outlook 2010 EAS Plug-in for 32 and 64-bit Outlook. •Avaya -Beta testing starts 10/25 -First test will be Outlook 2007 with Windows 7 7

Exchange 2010 Update

•Will you be an early adopter? -Issues: •Avaya- cannot move or change Modular Messaging settings but still get the voice mail •Archiving - not quite ready for prime time •Cannot manage dist. lists if account is in 2010 and list is in 2007 - Workarounds coming soon •Entourage / Outlook 2011 shared folder/calendar issues •BES - working on resolving all issues; looks to may be resolved, but risk of some BB delivery delays 8

High level schedule - October

9

Exchange 2010 Update

Exchange2010Infrastructure&

Applica.onSetup

(ENID)

Upgrade

MoveaccountswithModular

Messaging

Projectclose

10

Exchange 2010 Update

Ques;ons

It's not about the tool

John Ellis

12

ITIL V3 Lifecycle

ServiceStrategy(4)

•DemandManagement

ServiceDesign(7)

•ServiceCatalogManagement

ServiceTransi4on(7)

•Transi.onPlanning&Support

ServiceOpera4on(5)

•EventManagement

Con4nualServiceImprovement(3)

•ServiceMeasurement 13

It IS about the tool!

Service-Now Overview

John Wilson

15 •A role that is accountable for the delivery of a specific IT service

Provides service within agreed service levels

Provides technical resources

Works closely with Process Owner(s) to implement

change

Works to continually improve service

Provide value

Service Owner

Service-now Overview

Service Owner

16

Service-now

Service-now Demo

Tiffany Kady

Robin Horton

18 •Self-Service •Opt-Out Organizations •Incident vs. Request •Linking A Duplicate Ticket

Incident Management Demo (Tiffany)

Service-now Demo

19 •CI Alias Look-ups •Template Creation •Subscribing To Major Incident

Notification

•Email Functionality

Incident Management Demo (Robin)

Service-now Demo

20

Service-now Demo

Ques;ons

Service Now Pilot 1:

UTS Faculty Services

José C. Rodriguez

2-week Pilot Period: Sept 27 - Oct 8

22
•Listserv incidents for Blackboard and iTunes U Customer email routed to Service Now, ticket generated •Pilot 1 Members:

Leah Chuchran, Tricia Goddard, Kathy Hayes,

Hu ey Mai, and Shannon O'Daniel (ATS: Faculty Services)

Sandra Butler (Enterprise Applications)

•Bug reporting •Assistance from PMO, IM, and Service-now Developers

Service Now Pilot 1

Lessons Learned

23
•Ch...ch...ch...ch...changes •Reviewed Categorization Structure PDF Verbally running through incident scenarios for our Configuration

Items to test Tier 1, 2, 3 category selections

•Incidents and Requests - "separate but equal" •Stayed focused on helping the customer

Service Now Pilot 1

Reporting

24

Service Now Pilot 1

25

Service Now Pilot 1

Ques;ons

Service Now Pilot 2:

School of Medicine

Robert Mathador

27

Service Now Pilot 2

Ques;ons

Remedy Decommission

John Wilson

Review

29

Remedy Decommission

30

Remedy Decommission

Ques;ons

Service-now Go-Live

Expectations

John Ellis

Expectations

32
•Expect to hear more - so watch your email and check the SMCC Blackboard site! •Details of the go-live support plan are being finalized. •Here's an outline:

Service-now Go-Live

Support Outline

33
•1 st tier support: still go to your tier 1, e.g., the

UTS Service Desk, RSPH Helpdesk, etc.

We are adding resources to augment the UTS Service Desk •Get to know the Incident Manager for your group. •For IT Staff: utilize IM-IN@listserv-emory.edu as a support mechanism for general question/ answers

Service-now Go-Live

34

Service-now Go-Live

Ques;ons

University Service Desk

Sharon P. Gregory

36

Monthly Ticket Handling Comparison

37

Monthly Call Handling Comparison

38

Monthly Call Handling Comparison

39

FY10 Call/Ticket Handling

40

FY10 Call/Ticket Handling

41

Product% of Total Incidents% of Total Incidents% of Total Incidents% of Total Incidents% of Total Incidents# Incidents# Incidents# IncidentsFCROther (Desktop/Service Desk)Other (Desktop/Service Desk)Other (Desktop/Service Desk)Other (Desktop/Service Desk)Other (Desktop/Service Desk)10.80%264373%73%Other (Desktop/Service Desk)Other (Desktop/Service Desk)Other (Desktop/Service Desk)Other (Desktop/Service Desk)Other (Desktop/Service Desk)10.80%OPUSOPUSOPUSOPUSOPUS8.31%203595%95%OPUSOPUSOPUSOPUSOPUS8.31%Modular MessagingModular MessagingModular MessagingModular MessagingModular Messaging6.98%170827%27%Modular MessagingModular MessagingModular MessagingModular MessagingModular Messaging6.98%Password ResetsPassword ResetsPassword ResetsPassword ResetsPassword Resets4.58%112297%97%Password ResetsPassword ResetsPassword ResetsPassword ResetsPassword Resets4.58%Wrong NumberWrong NumberWrong NumberWrong NumberWrong Number4.45%1088100%100%Wrong NumberWrong NumberWrong NumberWrong NumberWrong Number4.45%LearnLinkLearnLinkLearnLinkLearnLinkLearnLink3.90%95556%56%LearnLinkLearnLinkLearnLinkLearnLinkLearnLink3.90%PeopleSoftPeopleSoftPeopleSoftPeopleSoftPeopleSoft3.07%75179%79%PeopleSoftPeopleSoftPeopleSoftPeopleSoftPeopleSoft3.07%Emory Network Identity (ENID)Emory Network Identity (ENID)Emory Network Identity (ENID)Emory Network Identity (ENID)Emory Network Identity (ENID)2.85%69794%94%Emory Network Identity (ENID)Emory Network Identity (ENID)Emory Network Identity (ENID)Emory Network Identity (ENID)Emory Network Identity (ENID)2.85%IRBIRBIRBIRBIRB2.82%69155%55%IRBIRBIRBIRBIRB2.82%Phone InquiryPhone InquiryPhone InquiryPhone InquiryPhone Inquiry2.11%51696%96%Phone InquiryPhone InquiryPhone InquiryPhone InquiryPhone Inquiry2.11%

FY10 Top 10 Products

42

FY10 Improvement Factors

43

Call/Ticket Handling - Sept. 2010

44

Service Desk Update

Ques;ons

Security Update

Brad Judy

Internet downloads just sent

USB drives next month

46

Awareness

Security event management

47
SEM

Security event management

47
•How many log events collected per day? SEM

Security event management

47
•How many log events collected per day? •300 million (average of ~3,500 per second) SEM 48

Security Update

Ques;ons

49

IT Briefing

Thank you for coming!

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