Performance complexity theory

Dec 26, 2022Rethinking organizational performance management: a complexity theory perspective - Author: Andrey Pavlov, Pietro Micheli.

Dec 26, 2022This paper draws on complexity theory to suggest a new paradigm for managing performance in organizations. Design/methodology/approach. The 

Complexity theory states that within organizations, multitudes of small non-linear events (at an individual, department, unit or organizational level) generate patterns that can eventually lead to strategic change. For example, a sales person may change a product slightly to meet a particular customer's requirements.