Conflict management pearson

$154.66Managing Conflict through Communication, 5th edition. Published by Managing Conflict through Communication. Published 2021. Paperback.

This course covers managing conflict in the workplace when dealing with customers, service users or the public, and delivering scenario-based conflict

Can communication prevent conflict?

While the challenge of conflict initially appears enormous, the subject is divisible into more manageable parts or learning modules.
Moreover, as a discipline, communication has identified many principles and techniques that prevent conflicts from turning violent and damaging the conflicting parties and their relationship.

Is communication a bridge in overcoming conflicts?

Where there is a divide, we communication teachers and researchers look for bridges.
It is no surprise then that we have identified communication as the essen- tial bridge in overcoming conflicts.
As a first step the conflicting parties must meet to deal with the issues that divide them.

What is a conflict management course?

PROGRAM This advanced conflict management course introduces a range of models and tools.
During this interactive workshop, participants will learn interpersonal skills for navigating disagreements and negotiating resolutions.
This training program is instructor led.
To schedule this conflict resolution class, contact us.

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