Consumer law qld refunds

Getting a refund You can get a refund if you paid by cash or credit, but cash refunds are only available if you paid in cash. You can't get a refund if you changed your mind, are responsible for the fault in the goods or you realised you could have got them cheaper elsewhere.
If you've bought defective goods, or it becomes defective within a short period of time after purchase (and is unfit for its purpose), you can get a refund even if there's a sign saying, “no refund”. You can get a refund if you paid by cash or credit, but cash refunds are only available if you paid in cash.

Are customers entitled to a refund if a product is faulty?

They suggest customers are not entitled to a refund or that the customer has no rights if the goods are faulty in any way

You must not mislead customers about their legal rights

Make sure all your staff fully understand your refund policy

This will help them to answer questions from customers and make the right decisions about giving refunds

Can I get a refund if a consumer guarantee is not met?

You are always entitled to a refund, repair or replacement if a consumer guarantee is not met

The remedy you're entitled to will depend on whether the issue is major or minor

Businesses will usually give you a refund in the same way that you originally paid them

This might be cash, cheque, money order or electronic transaction

How many consumer guarantees are there in Queensland?

Find out about the 9 consumer guarantees that apply whenever consumers buy goods from you in Queensland

Find out about the 3 consumer guarantees that apply whenever consumers buy services from you in Queensland

If a good or service you sell doesn’t meet a consumer guarantee, you need to fix the problem

Find out about proving a remedy

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