Consumer law uk refunds

  • What are the rules for a refund?

    Section 23: Right to repair or replacement
    This section details a consumer's right to insist on repair or replacement of faulty goods, the cost of which must be borne by the trader.
    This includes the trader bearing any costs involved in the removal of an installed item and reinstallation of a replacement..

  • What to do if a company won't give you a refund UK?

    Refunds should be provided in the same form as the original payment, unless the business and consumer agree otherwise.
    A consumer can also choose to keep the product but be compensated for the drop in value caused by the problem.
    In some cases, a consumer can also be entitled to compensation for extra damages and loss..

  • If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company.
    If that still doesn't help, you can contact the Consumer Ombudsman.
    They'll aim to help resolve your dispute within 10 working days.
You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.
You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you. You must refund the customer within 14 days of receiving the goods back.

Do I have a right to a refund?

Check when you have to offer refunds and accept returns

Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price

damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)

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