Understanding customer relationship management

What do you understand the principles of customer relationship management?
Customer Relationship Management is based on two-way communication.
Companies must listen to their customers as much as possible.
By listening to what the customer says, companies can gain valuable insight into what prospects need, want, and expect from their products and services..
What is the basic understanding of CRM?
Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.
The goal is simple: Improve business relationships.
A CRM system helps companies stay connected to customers, streamline processes, and improve profitability..
What is understanding customer relationship management?
CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
The goal is to improve customer service relationships and assist with customer retention and drive sales growth..
An effective CRM system must seamlessly integrate with your existing tools, such as social media, chat, automated emails, customer tickets, video calls, web forms, and file sharing.
This is made possible via a built-in integrator, which ensures smooth synchronization between the CRM system and all the tools required.

Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company's customers.

What do you understand the principles of customer relationship management?