[PDF] CPE Troubleshooting Guide - AudioCodes





Previous PDF Next PDF



Kaspersky Endpoint Security for Windows

updates and the Kaspersky Security Network is unavailable. Special considerations for the operation of audio and video devices during installation and.



Easy Interactive Tools Operation Guide

You can also perform the following operations with Easy Interactive Tools: (Unavailable if Select Audio Device automatically is selected.).



EPSON Easy Interactive Tools Ver.5.0 Operation Guide

You can also perform the following operations with the Easy Interactive Tools software: (Unavailable if Select Audio Device automatically is selected.) ...



Epson iProjection Operation Guide (Windows/Mac)

You cannot use the USB key as a projector's wireless LAN module. g Related Links. • "Connecting to Network Projector Using a USB Flash Drive (Windows.



Kaspersky Endpoint Security for Windows

Limitations of audio and video device control Prior to performing this operation it is recommended to disable the Kaspersky. Security Center policy.



Operation Guide - Epson iProjection (Windows/Mac)

Easy Network Projection Using a USB Flash Drive (Windows Only) . Solutions When You Cannot Connect Projectors Using Advanced Connection Mode (Wireless) ...



Kaspersky Endpoint Security for Windows

Local installation of Kaspersky Endpoint Security can be performed in one of the Special considerations for the operation of audio and video devices ...



International Standard Classification of Occupations

Skill Level 4 mainly due to differences in nature of the work performed. ISCO 88 Unit Group 1221: Production and Operations Department Managers in Agri ...



Kaspersky Endpoint Security for Windows

Local installation of Kaspersky Endpoint Security can be performed in one of the Special considerations for the operation of audio and video devices ...



Kaspersky Endpoint Security for Windows

application cannot be installed (for example when performing remote Special considerations for the operation of audio and video devices during ...



leay:block;margin-top:24px;margin-bottom:2px; class=tit siswayneeduGuide to Recording & Adding Audio to PowerPoint Presentations

extract your audio files from your PowerPoint file recording your audio outside of PowerPoint may also help to lessen common audio and playback issues Be sure to save your audio files in a format that PowerPoint supports Fortunately Audacity allows for easy file conversion



PowerPoint Won’t Play Audio File? Fix It In 2 Minutes!

PowerPoint will automatically stop recording when you click past the last slide in your presentation STEP THREE: Saving the recorded PowerPoint Presentation 1 Once finished recording the PowerPoint Presentation select “File” on upper left-hand corner of screen



Microsoft Teams Audio Troubleshoot - Metro North Health

click on ‘Include audio’ to enable then select the screen you want to share 4 To stop sharing audio during your presentation go to the toolbar at the top of the screen and click on the System Audio button Note: You can enable or disable system audio from this toolbar during a meeting



CPE Troubleshooting Guide - AudioCodes

1 Discover the device's IP address: The simplest method is to start the Wireshark application (refer to ''Wireshark Network Sniffer'' on page 69set the device and wait ) re for it to startup When the device boots it sends a Gratuitous ARP (GARP) message with its IP address 2 Assign a new IP address to the device using BootP or DHCP

Why can't I play audio in a PowerPoint presentation?

    One of the major reasons why audio cannot be played in a PowerPoint presentation is that the audio file in the presentation was linked by the author and not embedded to the presentation. If the audio file is not embedded, and only linked to the PowerPoint presentation, you will need access to the linked file to play the audio file.

Why is my embedded video not playing in my PowerPoint presentation?

    The embedded file may be in an unsupported format. Most versions of Microsoft PowerPoint supports “.wmv” files. Hence, videos that are in a different format may not play in your PowerPoint presentation. Make sure the video file is in the right format.

How to fix codec unavailable error in PowerPoint?

    The following method has helped many users to make the "Codec Unavailable" error go away. If the PowerPoint file with codec unavailable error is created by PowerPoint of an old version, right-click the PPT file and change the file extension to . pptx. Make a copy of this file to any path.

Why is my PowerPoint narration not working?

    The Windows Media Player is the default multimedia player software for all Windows operating systems. If your Windows Media Player is not up to date, then there may be difficult to run the narration in your PowerPoint presentation. Another major reason may be that your Microsoft Office program needs repairing.

Document #: LTRT-57601 January 2009

CPE Troubleshooting Guide

Version 5.2/5.4 3 January 2009

Troubleshooting Guide Contents

Contents

1Introduction ........................................................................

................................. 7

2IP Connectivity ........................................................................

............................ 9 2.1

I Cannot Access Web or Ping the Device ................................................................ 9

2.2

How Do I Pi

ng a Network Entity from the Device ................................................... 10

3TDM (PSTN) Connectivity .......................................................................

......... 13 3.1 How Do I Clear Trunk Alarms ........................................................................ ......... 13 3.2

How Do I Check a Trun

k's Physical Integrity .......................................................... 15 3.3

How Do I Check for E1/

T1 Clock Slips ................................................................... 15 3.4 How Do I Switch Between E1 and T1 Trunk Protocol Types 16 3.5

Why Can't I

Stop an Active Trunk ........................................................................ ... 17 3.6

How Do I Configure PSTN Clock Synchronizatio

n ................................................. 17

4Call Setup ....................................................................

...................................... 19 4.1

How Do I Troubleshoot IP-to-Tel Call Setup .......................................................... 19

4.1.1Initial IP-to-Tel Troubleshooting ................................................................

.............. 20

4.1.2Advanced IP-to-Tel Troubleshooting for Digital Interfaces ..................................... 23

4.1.3Advanced IP-to-Tel Troubleshooting for FXS Interfaces ........................................ 24

4.1.4Advanced IP-to-Tel Troubleshooting for FXO Interfaces (1-Stage Dialing) ........... 25

4.1.5Advanced IP-to-Tel Troubleshooting for FXO Interfaces (2-Stage Dialing) ........... 27

4.2

How Do I Troubleshoot Tel-to-IP Call Setup .......................................................... 28

4.2.1How Do I Check Device (Tel-to-IP) Connectivity .................................................... 28

4.2.2Initial Call Setup Troubleshooting ................................................................

........... 28

4.2.3Advanced Tel-to-IP Troubleshooting for Digital Interfaces ..................................... 32

4.2.4Advanced Tel-to-IP Troubleshooting for FXO Interfaces ........................................ 34

4.2.5Advanced Tel-to-IP Troubleshooting ................................................................

...... 36

5Caller ID ........................................................................

..................................... 39 5.1

Why Doesn't the FXO Device Detect Caller ID ...................................................... 39

5.2

Why Doesn't the Phone Detect Caller ID (F

XS) ..................................................... 41 5.3

Why Doesn't Digital Device Detect T

el-to-IP Caller ID ........................................... 42
5.4 Why Doesn't Digital Device Generate Caller ID to Tel ........................................... 42

6Voice Quality .......................................................................

.............................. 43 6.1

How Do I Troubleshoot Distorted Voice ................................................................. 43

6.2

How Do I Troubleshoot

Voice Echo ....................................................................... 44
6.3

How Do I Troubleshoot

Voice Delay ...................................................................... 46

7Call Disconnect ........................................................................

......................... 47 7.1 Why Doesn't the FXO End a PBX/PSTN Call ........................................................ 47 7.2

Why Do Call

s Randomly Disconnect? .................................................................... 49 7.3

Why Don't Calls Disconn

ect Upon ISDN Disconnect Message .............................. 50
7.4

Why Does the PBX

Disconnect IP-to-Tel Calls ...................................................... 50

Troubleshooting Guide 4 Document #: LTRT-57601

MediaPack, Mediant 1000, Mediant 2000

8Fax and Modem ..................................................................

.............................. 51 8.1 Why Do Fax Sessions Fail ........................................................................ ............. 51

9Call Transfer....................................................................

.................................. 55 9.1 Why Does PBX Terminate Call Transfer by the FXO Device ................................. 55 9.2

Why Can't I

Transfer a Call Between FXS Interfaces ............................................. 56

10IP Voice Mail and Unified Messaging .............................................................. 57

10.1

I Cannot Retrieve Voice Mail Messages ................................................................ 57

10.2 Why Does IP Voice Mail Request My Extension Number for

Retrieving Voice Mail

57
10.3

I Cannot Leave Voice Mail Message

s .................................................................... 58 10.4

Message Waiting Indica

tion Does Not Function ..................................................... 59 10.5

I Cannot Transfer Calls t

o Users in Unified Messaging .......................................... 60

11Common Web, SNMP and ini File Issues ....................................................... 61

11.1 How Do I Restore Web Interface Username and Password Without Losing Configuration .......................................................... ......................................................... 61 11.2

How Do I Obtain the Complete ini File

61
11.3

Where Do I Place a Parameter in the ini File

......................................................... 61 11.4

How Can I

Update the ini File Via SNMP ............................................................... 61
11.5

How Do I Obtain the ini

File Via SNMP .................................................................. 62 11.6

How Do I Change Web Username a

nd Password Via SNMP ................................ 62 11.7

How Do I Reset the Device Via SNMP

62
11.8

How Do I Fo

rce the Device to Send a SIP REGISTER via SNMP ......................... 62 11.9 How Do I Remove/Insert Mediant 1000 Modules Via SNMP 63

11.10How Do I Vi

ew PSTN Alarms Via SNMP........................................................... ..... 63

11.11How Do I W

ork with Row-Status ........................................................................ 63

11.12Why Doesn't BootP Install on Windo

ws Vista ........................................................ 64

12Traffic Debug Analysis .....................................................................

............... 65 12.1

Why Can't I Record the Device's Traffic ................................................................. 65

12.2

Why Doesn't Wireshark

Decode Messages ........................................................... 65

13Debugging Procedures ...............................................................

..................... 67 13.1 Case Reporting Procedures ........................................................................ ........... 67 13.2 Syslog ................................................................. .................................................... 68 13.3

Wireshark N

etwork Sniffer ........................................................................ 69
13.4

CLI Debug Recording

..................... 73

14Management Utilities ....................................................................

.................... 77 14.1 CPTWizard .............................................................. ............................................... 77 14.2

BootP/TFTP Server

........................ 77

Version 5.2/5.4 5 January 2009

Troubleshooting Guide Notices

Notice

This document provides troubleshooting procedures for AudioCodes customer premises equipment (CPE), Voice-over-IP (VoIP) media gateway devices. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at http://www.audiocodes.com/downloads. © Copyright 2009 AudioCodes Ltd. All rights reserved. This document is subject to change without notice.

Date Published: January-05-2009

Tip: When viewing this manual on CD, Web site or on any other electronic copy, all cross-references are hyperlinked. Click on the page or section numbers (shown in blue) to reach the individual cross-referenced item directly. To return back to the point from where you accessed the cross-reference, press the ALT and keys

Trademarks

AC logo, Ardito, AudioCoded, AudioCodes, AudioCodes logo, CTI², CTI Squared, InTouch, IPmedia, Mediant, MediaPack, MP-MLQ, NetCoder, Netrake, Nuera, Open Solutions Network, OSN, Stretto, 3GX, TrunkPack, VoicePacketizer, VoIPerfect, What's Inside Matters, Your Gateway To VoIP, are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes' Distributors, Partners, and Resellers from whom the product was purchased. For technical support for products purchased directly from AudioCodes and for customers registered to AudioCodes' iSupport, logon to http://crm.audiocodes.com For all other AudioCodes' customers, contact support@audiocodes.com

Troubleshooting Guide 6 Document #: LTRT-57601

MediaPack, Mediant 1000, Mediant 2000

Reader's Notes

Version 5.2/5.4 7 January 2009

Troubleshooting Guide 1. Introduction

1 Introduction

This guide is intended to assist you in troubleshooting various problems that may arise in your network environment in which AudioCodes' VoIP gateway (hereafter referred to as device) is deployed. This guide includes troubleshooting concerning the following AudioCodes SIP CPE devices:

MediaPack Series MP-11x and MP-124

Mediant 600

Mediant 1000

Mediant 2000

This guide is organized into topics based on troubleshooting areas, for example,quotesdbs_dbs14.pdfusesText_20
[PDF] powerpoint for dummies pdf

[PDF] powerpoint online add audio

[PDF] powerpoint practical assignment

[PDF] powerpoint practice exercises 2016

[PDF] powerpoint practice exercises pdf

[PDF] powerpoint presentation assignment for students

[PDF] powerpoint presentation assignment instructions

[PDF] powerpoint tabs definition

[PDF] powerpoint training manual

[PDF] powerpoint tutorial pdf

[PDF] powershell 7zip tutorial

[PDF] powershot a2200 hd canon

[PDF] poynting correction factor significance

[PDF] ppat login

[PDF] ppd paris