Delta airlines customer relationship management

  • What is Delta Air Lines customer satisfaction?

    JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893.
    Delta Air Lines (865) ranks second and United Airlines (848) ranks third.
    Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848..

  • What is the customer experience strategy of Delta Air Lines?

    Delta Airlines has also taken steps to empower its in-flight attendants to enable them to deliver the best customer experiences possible.
    The airline has equipped its in-flight attendants with handheld devices which offers useful information to guide customer engagement..

  • What strategy does Delta Air Lines use?

    Delta's business model focuses on attracting corporate travelers, a segment characterized by high margins and low price sensitivity.
    Delta also strives for a flexible business model that focuses on shifting their cost structure from fixed to variable costs as much as possible..

  • Delta continues to earn accolades from customers for its outstanding customer service in the U.S. and around the world.
    The airline was recently awarded several 2021 Best in Business Travel Awards by Business Traveler USA, including: Airline with Best Overall Customer Service.
  • Delta continues to earn accolades from customers for its outstanding customer service in the U.S. and around the world.
    The airline was recently awarded several 2021 Best in Business Travel Awards by Business Traveler USA, including: Airline with Best Overall Customer Service.Nov 1, 2021
Delta's CRM is controlled through the following avenues from on their mobile phone application or website from Pre flight through to Post flight: This leads to creating a financial, social, structural and personalized bond with the company.
Loyalty of customers has been massively aided by Delta's customer relationship management(CRM) which has heavily relied on big data. The figure below shows 

Is Delta leading the air travel industry through the next phase?

NEW YORK, Dec. 16, 2021 /PRNewswire/ -- Delta Air Lines (NYSE:

  1. DAL) today presents its plan for leading the air travel industry through the next phase of the recovery
  2. powered by an intense focus on customers
  3. the strength of its trusted consumer brand and its values-based
  4. people-centric culture of service
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What is Delta Air Lines customer commitment?

Delta Air Lines intends to ensure that your air travel experience will encompass, to the best of our abilities, the most comprehensive customer service possible.
We have outlined our responsibilities and how we will fulfill them in 12-key points, known as our Customer Commitment.

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Who is Delta Air Lines?

Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability and customer experience.
Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

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Why should I join Delta?

There are over 90,000 reasons to join Delta.
As a Customer Experience Specialist on our Res & Care team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers.
Watch the below realistic job preview video to learn more about life as a customer experience specialist.


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